Just my Way or Not Much Say

Its funny to me that when things don't go your way, you are still not offered a helpful solution. Tonight I ordered a pizza. It took almost over an hour to get here. Instead of giving me that order for free, the driver gave me an additional pizza. So in turn, he is actually helping me get fatter than I had planned on, instead of helping me save more money. This hurts, instead of helps.

I had an event scheduled at the store. A rep was scheduled to make an appearance. She was a no show, and said that she was double booked, so she sent me and my team free suits to make up for it. Our business sucked (which is what we SHOULD really be hoping to improve on) yet because of this we got a new suits. Did we deserve them even though we needed her to come out to build excitement around this vendor who we were not doing the kind of business in to deserve free suits.

It makes no sense to me. When its bad, make it worse. Reinforce bad habits with more bad habits. No sense at all.